Terms of Service

1. Agreement

These Terms of Service ("Terms") are an agreement between VeloXP, Inc., a California corporation ("VeloXP," "we," "us," "our"), and you and the organization you represent ("Client," "you"). By purchasing a service, creating a VeloXP account, or using the VeloXP platform, you agree to these Terms and confirm that you are authorized to accept them for your organization. If you and VeloXP have signed a separate written agreement or statement of work, that document controls where it conflicts with these Terms.

2. Services

VeloXP provides AI automation services. These include the deployment and management of custom AI agents; the VeloXP platform, including the dashboard at dashboard.veloxp.com (the "Platform"); AI visibility, technical SEO, and local and Google Business Profile optimization; and audits and assessments. The specific scope of work is determined by the service tier or proposal selected at the time of purchase.

3. Subscription & Payment

All subscriptions are billed on a recurring basis via Stripe. Monthly plans are billed on the same date each month, starting from the signup date. Quarterly plans are billed upfront for three-month periods at a 10% discount off the monthly rate. All fees are in US dollars and are non-refundable except as described in Sections 3A and 5.

3A. Founding Membership

A founding membership is a one-time payment, not a subscription. It is limited to 300 memberships in total: the first 100 are $150, the next 100 are $200, and the last 100 are $250. The price you pay is the price shown at checkout when you buy.

A founding membership gives your organization:

• Personal onboarding from the next available cohort opening, in the order founding memberships were bought.
• No platform fee, for the life of your organization's VeloXP account.
• 100% of everything you pay for a VeloXP plan returned as usage credits, for the life of your organization's VeloXP account.

A founding membership is not a plan. Plans are bought and billed separately under Sections 3 and 5. A founding membership belongs to the organization that bought it and cannot be transferred or resold.

Refunds. You can cancel your founding membership for a full refund at any time before your personal onboarding session starts. Email support@veloxp.com from the address you bought with. We refund the full amount to your original payment method, usually within 10 business days. Once your onboarding session has started, the founding membership fee is non-refundable. If VeloXP cannot onboard you, we refund the full amount.

4. Deliverables

Services and deliverables are as described in the selected tier at the time of purchase. Specific scope, timelines, and priorities may be refined during the onboarding process in collaboration with the client. VeloXP will use commercially reasonable efforts to deliver all services within the stated timelines.

5. Term & Cancellation

All subscriptions begin with a minimum initial term of three (3) months. During this initial term, the subscription may not be cancelled and all fees for the full three-month period are due. After the initial three-month term, the subscription automatically converts to a month-to-month basis. You may then cancel at any time with 30 days' written notice; cancellation takes effect at the end of the current billing period. No partial-month refunds will be issued. Quarterly billing plans are billed upfront for each three-month period. Upon cancellation, you retain access to all deliverables produced during the subscription period.

6. Client Responsibilities

To enable timely delivery, the client agrees to:

• Provide access to necessary accounts (Google Business Profile, CMS, analytics platforms) within a reasonable timeframe
• Respond to requests for information, feedback, or approvals within 5 business days
• Review and approve content before publication
• Designate a primary point of contact for ongoing communication

Delays in fulfilling these responsibilities may impact delivery timelines. VeloXP is not responsible for delays caused by the client's failure to provide timely access or feedback.

7. Platform Accounts & Connected Services

You are responsible for the users you invite to the Platform, for keeping sign-in credentials secure, and for all activity under your organization's account. Tell us promptly at max@veloxp.com if you suspect unauthorized access.

When you connect a third-party service (such as Google Workspace, QuickBooks Online, or a CRM), you confirm that you are authorized to grant VeloXP that access. You authorize our agents to use it to perform the work you direct. Your use of each connected service remains subject to that provider's own terms. You can disconnect a service at any time from the dashboard. How we handle connected-service data is described in our Privacy Policy.

8. Acceptable Use

You agree not to use the services or the Platform to:

• Break any law, or infringe or misappropriate anyone's rights
• Send spam or unsolicited messages in violation of applicable law
• Upload malware or attempt to gain unauthorized access to any system or account
• Probe, disrupt, or overload the Platform, or get around its security or usage limits
• Resell or provide the Platform to third parties without our written permission
• Generate content that is unlawful, deceptive, harassing, or harmful

We may suspend access that violates this section or threatens the security of the Platform or other clients. Where practical, we will notify you first.

9. AI-Generated Output

Our services use AI models, and AI-generated output can be inaccurate, incomplete, or unsuitable for a particular purpose. You are responsible for reviewing output before relying on it, and for the actions you configure or authorize agents to take on your behalf, including sending messages or creating records in connected services. AI-generated output is not legal, financial, tax, or other professional advice.

10. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement. This includes, but is not limited to, business strategies, financial data, customer lists, and technical configurations. This obligation survives termination of the agreement for a period of two years.

11. Intellectual Property

Content created specifically for the client (blog posts, landing pages, schema markup, custom AI agent configurations) is owned by the client upon full payment. VeloXP retains all rights to its proprietary tools, processes, methodologies, and frameworks, including the Platform. VeloXP may use anonymized, aggregated data from the engagement for case studies, benchmarks, and marketing materials, unless otherwise agreed in writing.

12. Limitation of Liability

VeloXP does not guarantee specific search rankings, AI mention rates, traffic volumes, or revenue outcomes. While our strategies are informed by data and industry best practices, results depend on factors outside our control, including search engine and AI platform algorithm changes, market conditions, and competitor activity.

To the maximum extent permitted by law, VeloXP's total liability for any claim arising from or related to these services is limited to the fees paid by the client in the three months immediately preceding the claim. Neither party shall be liable for indirect, incidental, consequential, or punitive damages.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute arising from or related to these Terms or the services will be resolved exclusively in the state or federal courts located in Orange County, California, and both parties consent to the jurisdiction of those courts.

14. Modifications

VeloXP may update these Terms of Service from time to time. We will provide at least 30 days' notice of material changes via email to the address on file. Continued use of the services after the effective date of changes constitutes acceptance of the updated terms. If you do not agree to the changes, you may cancel your subscription before the changes take effect.